Terms and Conditions for Virtual Assistant Plans
Courtpals LLC
Plans Overview:
Essential Plan
Hours per Month: 20 hours
Cost: $300 USD per month
Set up fee: $200 USD (one-time)
Benefits:
1 to 3 Virtual Assistants assigned to your business
Time for Assistants to take on the task assigned: 5 to 15 minutes
Dedicated communication channel to your business only
Always available during YOUR business hours
Average wait time from subscription to placement of the VA to serve your firm: 1-2 weeks
Rate per additional hour: $16/hour
Growth Plan
Hours per Month: 40 hours
Cost: $600 USD per month
Set up fee: $400 USD (one-time)
Benefits:
1 to 3 Virtual Assistants assigned to your business
Time for Assistants to take on the task assigned: 5 minutes
Dedicated communication channel to your business only
Estimated completion times for each task or assignment
Always available during your business hours
Average wait time from subscription to placement of the VA to serve your firm: 1-2 weeks
Rate per additional hour: $15/hour
Discount for upgrading to full-time contract: 5%
Pro Plan
Hours per Month: 90 hours
Cost: $1,600 USD per month
Set up fee: $1,000 USD (one-time)
Benefits:
1 Virtual Assistant assigned to your business only
Weekly activity report
Dedicated communication channel to your business only
Estimated completion times for each task or assignment
Always available during your business hours
Average wait time from subscription to placement of the VA to serve your firm: 2-3 weeks
Rate per additional hour: $13/hour
Discount for upgrading to full-time contract: 10%
Full-time Plan
Hours per Week: 40 hours
Cost: Custom, Starts at $3,040/month
Set up fee: $2,000 USD (one-time)
Benefits:
1 Virtual Assistant assigned to your business only
Weekly activity report
Dedicated communication channel to your business only
Your own VA Portal
Performance Improvement Plans & Quarterly Evaluations
Always available during your business hours
Average wait time from subscription to placement of the VA to serve your firm: 3-4 weeks
Discount for hiring additional VAs: 15% per VA
Payment and Billing.
Advance Payment: The set up fee must be paid in advance via Stripe.
Monthly Billing: Payments for subsequent months are due on the same day that you assign your first task to your Virtual Assistant(s), each month.
Overages: Any additional hours (overages) beyond the plan's allocated hours will be billed at the rate specified for your plan.
Pre-training Fees: Pre-training for Virtual Assistants will incur additional charges based on the complexity of the training required.
Confidentiality and Compliance.
HIPAA Compliance: Courtpals LLC commits to the highest levels of confidentiality and HIPAA compliance.
NDAs: All Virtual Assistants sign Non-Disclosure Agreements (NDAs) to protect your and your clients’ confidential information.
Security Protocols: Courtpals LLC has systems and procedures in place to safeguard confidentiality on all Virtual Assistant’s devices.
Confidentiality Protection: Courtpals LLC will ensure that all client information remains confidential and secure, utilizing industry-standard protocols and practices to protect data and communications.
Non-Solicitation.
Non-Hiring Clause: The client agrees not to directly or indirectly hire, solicit, or engage any Virtual Assistant provided by Courtpals LLC for a period of one year after the termination of services, without the prior written consent of Courtpals LLC.
Breach of Agreement: In the event of a breach of this non-solicitation clause, the client agrees to pay Courtpals LLC a fee equivalent to one year of the Virtual Assistant’s annual salary or the total fees paid by the client to Courtpals LLC for the Virtual Assistant’s services during the preceding 12 months, whichever is greater.
Virtual Assistant Capabilities.
Standard Training: Our VAs are trained in translation and interpretation.
Legal Field Expertise: VAs working in the legal field are also trained in customer service and declaration-writing.
Software Requirements: Any software not already used by the VA must be provided by the client.
Availability and Scheduling.
Business Hours: VAs will be available during the business hours indicated by the client.
Vacation and Days Off Requests:
The VA must first obtain permission from the client.
The VA must then seek approval from Courtpals LLC.
Once approved, Courtpals LLC will notify the client.
Communication Channels.
Official Communication Channels: The client agrees to communicate with the Virtual Assistant(s) exclusively through the official communication channels provided by Courtpals LLC. This ensures that all communications are secure and that Courtpals LLC can maintain its guarantee of confidentiality.
Approved Tools: The official communication channels may include email addresses, project management tools, chat applications, or any other platforms designated by Courtpals LLC for secure communication.
Issue Reporting.
Immediate Reporting: The client agrees to report any issues, concerns, or incidents involving the Virtual Assistant(s) to Courtpals LLC immediately. This allows Courtpals LLC to address and resolve any issues promptly and effectively.
Communication with Courtpals LLC: For reporting issues, the client should contact Courtpals LLC through the designated support email, phone number, or any other official channel provided by Courtpals LLC. This ensures that the matter is handled with priority and confidentiality.
Plan Modifications and Cancellations.
Cancellation Notice: To cancel a plan, the client must provide at least 15 days’ prior notice to Courtpals LLC.
Upgrading/Downgrading Plans: Clients can upgrade or downgrade their plan at any time with 15 days' prior notice.