Client Communication

The most efficient techniques to begin developing a solid trust relationship with your client.

We know all too well that when building a strong case for your clients, it can be difficult to build enough trust to get answers that go beyond "yes" and "no".

comforting

Understanding the issue.

Knowing your clients' context is essential for gaining a better picture of their situation. Most clients distrust and fear governments and authority figures, especially if they have experienced violence, abuse, or neglect at the hands of institutions in their home countries.

In Latin America alone, at least 67% of the population reports they have been victims of corruption or abuse from their authorities at least once in their lives.

Empathy and understanding for what our clients have gone through or are going through is the greatest approach to open up to them and begin creating a healthy connection for better case development.

Begin by acknowledging their strengths.

Be open with them! It is essential to highlight positive emotions while speaking to your client. It is not necessary to compliment them at every meeting; simply express your admiration for their courage in seeking help after everything they have been through.

Clients seeking assistance expect to be handled professionally but not coldly, often they are looking for a place where they can feel safe to talk.

DELIVER BETTER RESULTS WITH THESE TWO PROVEN QUESTIONS.

While taking declaration to your clients, keep in mind to include these two questions.

  • "How did you feel at that moment?"

Help your clients interiorizing and disclosing their most intimate thoughts when going through a tough event, which aids with post-traumatic memory loss.

61% likehood of increased trust

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61% likehood of increased trust -

  • "What would you have liked to become if you had been able to study?"

    Inquiring about their restrictions and encounters with discrimination allows you to learn more about their motivations for remaining in the United States.

80% likehood of increased trust

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80% likehood of increased trust -

Your understanding of your client's problem and dedication to resolving it communicates a message of trust and professionalism, the greatest marketing strategy for attorneys.

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Diego Manuel Ruano CoronaComment